Help
What is Your Perfect Memory
Your Perfect Memory is a website that sells 2-D crystal etched panels, necklaces,
keyrings and square blocks. All the times can be personalised with your own digital
images or logos. You can our products in the Gallery section. You can order and
pay for items from this website.
How do I place an order?
You can place an order by selecting a product and adding it to the basket. You will
then be guided on how to complete your order. Payment is taken over a secure channel
and we accept most major UK credit and debit cards.
How do I order more than one item?
To order more than one item, please add your additional item(s) to your basket and
upload your image per item. You will be charged for one delivery cost upto 1KG
per order.
How do I upload an image?
Please follow the instructions on the page when placing your order on how to upload
your image. It can be in colour or black and white. Please note the maximum file
size of your image should be 3MB.
I can't upload my image
Please contact us if you are having problems with uploading your image. You can
contact us on 01246 583732 between 9am-5pm (GMT), Monday to Friday, or leave a message.
You can also email us at enquiries@yourperfectmemory.co.uk.
Delivery
Please note we only ship to the UK. Standard delivery is £5.95 within mainland
UK up to 1KG. Please contact us if your order is likely to be above 1KG in weight.
Please add your products to the basket to get a total shipping price. Please select
either Standard or Next Day delivery. Your order will delivered to you within 14
days working days after your order has been processed.
We are sorry to say that sometimes during peak periods (ie Christmas, Valentines
Day, Mother's Day, Father's Day) there can be a delay on the standard delivery.
For this reason, at these times, we recommend that you specify a next day delivery
which is a guaranteed and trackable service.
Next day delivery
Next day delivery is £7.95 upto 1KG. We can send your order out for guaranteed
delivery the next working day between 9am and 5pm.
For this service, your order must be placed by 11.00AM GMT on a normal working day
(Mon-Fri). If you would like to do this - please select the 'Next Working Day' shipping
option when you check out.
How do I check my order status?
The current status of your order can be found by logging into your account. You
can do this by clicking on My Account on the top
right of the website. If you have not received your order within 14 working days
of placing your order, please contact us.
What if I'm not in when you deliver?
Deliveries will usually be made on Mondays to Fridays between 8am and 6pm. If you
or the intended recipient are not available, each time an attempt is made, our courier
will leave a card at the delivery address confirming that they have tried to deliver.
Follow the instructions on this card to rearrange delivery or to collect your products.
Please note 2 attempts will be made to deliver your package before it is returned
back to us.
Can you send to a different delivery address?
Yes. Please follow instructions when placing your order.
Can I cancel or change my order?
Please note we will not be able to issue a refund or cancel or change your order
after you have completed the online ordering process, and made payment. This is
due to the bespoke nature of our products. This is in compliance with the Consumer
Protection Distance Selling Regulations, Section 13(c). Please contact us within
2 working days of placing your order if you wish to change the quantity or type
of product, and using only the original image as supplied from your initial order.
How do I return a product?
If your item is faulty or damaged, please return to us as below:
- Please contact us by phone or e-mail with full details of the faulty or damaged
item.
- We will respond to you within 48 hours (Mon-Fri) with instructions on how to return
your item.
- We will be happy to offer a replacement item or full refund in the case of damaged
or faulty items.
Can we place a rush order?
We will do our best to deliver your order promptly. Please ensure you specify the
next day delivery option at £7.95.
How is my item packaged?
Each piece is packaged in a sturdy and elegant box.
Useful websites
You may also want to look at our partner websites: